About Us | Aunty's House Disability Care Services
Finding the right support can make daily life feel more comfortable, manageable, and connected. Aunty’s House Disability Care Services is a registered NDIS provider offering disability services in Mulgrave. We work with participants and their families to address everyday needs with care and understanding. Our approach centres on clear communication, respect, and genuine human connection.
Our Story
Aunty’s House began with a simple belief that care should feel welcoming and personal. We wanted NDIS services to be easier to understand and more connected to everyday life. The idea grew from conversations with participants and families looking for support they could trust. This belief continues to inspire how we work today.
The name Aunty’s House reflects warmth, familiarity, and a strong sense of belonging. We understand that culture, language, and family traditions can influence how people prefer to receive assistance. That’s why our team aims to make conversations feel natural and warm from the beginning. We build strong relationships through consistency, understanding, and trust.
Our Mission and Purpose
Our mission is to encourage people with disabilities to have greater choice in how they live and receive support. Through NDIS disability services, we help participants work towards goals that matter to them. We boost people's confidence to make decisions about their routines, activities and daily lives. Our focus is on progress that feels meaningful to each person.
Families and carers can also play an important role in their loved one’sjourney. When invited, we work with them to create a more connected experience. We value clear communication between individuals, families, and their wider care team. This helps everyone stay informed about preferences, routines, and changing needs.
Our Values
The following values guide how we communicate, make decisions, and work with people:
Empathy
We take time to understand how you feel and respond with patience and care.
Respect
Your choices matter, and you remain involved in decisions about your daily life.
Inclusion
We welcome different cultures, languages, and backgrounds.
Integrity
You can expect honest communication, privacy, and follow-through on agreed commitments.
Who We Support
We work with NDIS participants with different goals, abilities, and support needs. Our services can include in-home care, daily activities, meal preparation, transport assistance, and supported independent living. We also assist people who need personal care or help with everyday tasks. Our approach is shaped around individual circumstances rather than a one-size-fits-all service.
Many of the NDIS clients we work with come from culturally and linguistically diverse backgrounds. Our team can communicate in English, Arabic, Somali, Bosnian, Farsi (Persian), Indonesian, Dari, and Pashto. This can make conversations about routines, preferences, and daily needs more comfortable. It also allows people to express themselves in a familiar language.
Why Families and Participants Choose Aunty’s House?
Choosing the right provider should make your support easier to understand and navigate. Aunty’s House focuses on the details that can make your experience feel comfortable and manageable. Choose us for:
Clear Communication
We explain all information in simple language, with time for questions and discussion.
Multilingual Assistance
You can communicate in a familiar language where suitable staff are available.
Registered NDIS Provider
You can access support from a provider registered to deliver NDIS-funded services.
Flexible Support
Our support can adapt as your needs, routines and goals change.
Cultural Understanding
We always consider cultural practices and personal preferences when arranging your support.
Choice and Control
You remain involved in decisions about your support and how it is delivered.
Ready to Talk About Your Support Options?
Choosing care is a personal decision, especially when it affects your everyday life. Our team can explain the services available and answer your questions clearly. Whether you are a participant, family member, or carer, we are here to help you find the right NDIS disability support in Mulgrave. Call 0424 786 513 or email admin@auntyshousehomecare.com.au to start the conversation.